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This is such an amazing programme

Posted By Teddybear47

"This is such an amazing programme"

About: South Eastern Health & Social Care Trust / Condition Management Programme

(as a service user),

I have benefited so much from my time with Victoria. I feel Victoria had a great understanding of how I was feeling and being able to talk me through everything, but also how Victoria listened.

This is such an amazing programme and I feel everyone would benefit from this programme. I would love as a service user to be able to speak at any events that might come up or be able to do a Quality for U project within the multi disability team as I think it would be so beneficial especially for people who are going through similar things.

I had never heard of this team until I was referred after being diagnosed with Long Covid. Victoria has been also amazing as I dislocated my shoulder in June and got me through, I cannot thank Victoria for all the times I have had appointments with her and I can honestly say I will miss our chats, but I hopefully will fall back on her suggestions and thoughts when I am feeling down.

Victoria's encouragement and time has got me through many downers and doubts that I have had since Covid. I know I have a way to go and still have days when I have to push myself to even get out of bed to go to work, but with Victoria's help I will get better.

My other suggestion would be that the questionnaires would be sent out to clients as I for one need to look at the questions as doing the final one realised I had answered the question the wrong way round, we did have a laugh about it.

This is an amazing programme and it has amazing staff in the team to help and understand what people are going through. It is a little bit depressing that my talks with Victoria are over, but understanding that I have the tools to keep going. Thank you again for this programme and I cannot highly recommend it.

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Responses

Response from Jane Mitchell, Condition Management Programme (CMP) Coordinator, Mental Health, South Eastern Health & Social Care Trust 4 days ago
Jane Mitchell
Condition Management Programme (CMP) Coordinator, Mental Health,
South Eastern Health & Social Care Trust

Manage the service

Submitted on 23/01/2026 at 19:33
Published on Care Opinion at 19:33

Dear Teddybear47

Thank you so much for sharing your positive experience of the Condition Management Programme it is wonderful to hear how you have benefited from your sessions with Victoria.

Your feedback has been shared with all the staff and your powerful recommendation and kind words are greatly appreciated. Your story will hopefully resonate with and encourage other people to access the support available.

I really appreciate your recommendation in regards to having the option to send out and complete the pre and post measures;allowing time to process, complete and fully understated the response scale. I plan to draft this next week and then send through to you on Care Opinion, it would be great to have you involved in producing this and to gather your views and feedback. I would then plan that this is integrated into our processes for people starting and finishing the programme. There is no pressure around this but it would be lovely to have your input and gather your views which will benefit future clients. We could make this change using quality improvement methods and test out the impact of sharing the measures to enable self completion.

Finally thank you so much for your very generous offer of speaking at events we are actually waiting for a visit from one of our Professional bodies to share our work which is planned for 25 February at 11am in Downpatrick. If you would be available and would still be interested please let me know.

All the very best as you continue to use all your have learnt, the strategies you have developed and continue with the changes you have made. Your feelings around the sessions ending are valid and an important part of the programme ending. Please do recognise it has been you, your actions, your daily focus that has led to the excellent outcomes you have achieved. As you end the programme you enter a new chapter, equipped for this next stage in your life and I wish you all the best for the future.

Best wishes

Jane

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Response from Jane Mitchell, Condition Management Programme (CMP) Coordinator, Mental Health, South Eastern Health & Social Care Trust yesterday
We are preparing to make a change
Jane Mitchell
Condition Management Programme (CMP) Coordinator, Mental Health,
South Eastern Health & Social Care Trust

Manage the service

Submitted on 26/01/2026 at 05:56
Published on Care Opinion at 07:01

Dear Teddybear47

In relation to the planned change to provide copies and the opportunity to self complete the Health and Work Measures for our phone and virtual clients I am sharing my email. If you would like to see the self completion measure please email me, I have realised I am unable to attach within Care Opinion. Please also use my email if you would like to proceed with your very kind offer to speak at an event.

My email address is Jane.Mitchell@setrust.hscni.net

Best wishes

Jane

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