Text size

Theme

Language

"Great experience"

About: Maternity care / Johnston House Maternity care / Theatre

(as the patient),

I went in for my elective c section mid January then I was given a room in Johnstone House. This was an all round great experience from the theatres to recovery ward to Johnstone house all staff were exceptional. I felt so safe & secure in their hands. Any of my worries and concerns were dealt with super quickly and professionally and with empathy. I was given pain relief promptly to help me when needed. The staff on the ward were so nice and lovely and made me feel at ease. The girls were all fantastic and made me feel so comfortable. They answered any of my questions and even let me rest and took care of my baby for me which really helped my recovery on the first night. The domestic staff were great too providing me tea coffee and toast and some nice conversations. I am very thankful for all the staff and what they done for me and my baby. I really enjoyed my stay to be honest and it was a very great experience for my last baby. Thank you. 

The only thing I think could be improved is the food and visiting times

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura Maunder, Lead Midwife, Maternity Assessment Unit/Early Pregnancy Unit/Johnston House/E Ward/Day Obstetric Unit/A ward, Belfast Health and Social Care Trust last week
Laura Maunder
Lead Midwife, Maternity Assessment Unit/Early Pregnancy Unit/Johnston House/E Ward/Day Obstetric Unit/A ward,
Belfast Health and Social Care Trust

Lead Midwife

Submitted on 21/01/2026 at 10:03
Published on Care Opinion at 10:03


Dear Csection16126

Thank you so much for taking the time to share your feedback about your recent experience at the theatres and Johnstone House.

I’m so happy to hear that you had such a positive experience and felt safe and secure with our team. As a new mum, it’s really important that you receive the professional support and empathy you deserve, and I’m glad our staff was able to help you promptly with all your questions.

The team will be overjoyed to hear your lovely feedback!

Wishing you all the best with your new baby.

Laura
Lead Midwife

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Johns Johnston, Senior Manager, Catering, PCSS, Royal Group Hospitals, Belfast Health and Social Care Trust last week
Johns Johnston
Senior Manager, Catering, PCSS, Royal Group Hospitals,
Belfast Health and Social Care Trust
Submitted on 21/01/2026 at 12:12
Published on Care Opinion at 12:12


Dear Csection16126

I have shared your feedback with the Catering Team at the Maternity Unit, so we can look into this carefully.

Thank you for your feedback which will be used to improve our service.

Warm regards,

John Johnston

Senior Manager, Catering

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k