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"Radiologist showed empathy, understanding and compassion"

About: New Cross Hospital

(as a service user),

I was so nervous, like unbelievably so for my Brain MRI. My anxieties and fears were soon lowered due to the amazing Radiologist Claire. She has shown empathy, understanding, compassion, and has ultimately gone above and beyond to make my experience less traumatic. She explained everything that would happen, stayed in contact with me throughout the exam, help reassure any worries I had and calmly and patiently put me at ease. What an absolute credit to your radiology department. 

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Responses

Response from Christine Rock, Patient Relations Officer, The Royal Wolverhampton NHS Trust 5 days ago
Christine Rock
Patient Relations Officer,
The Royal Wolverhampton NHS Trust
Submitted on 23/01/2026 at 14:06
Published on Care Opinion at 14:06


Thank you very much for taking the time to post comments regarding your recent patient experience.

I will share your comments with our staff and wish you well.

Kindest regards

Alison Dowling

Associate Director of Patient Relations for Royal Wolverhampton NHS Trust and Walsall Healthcare NHS Trust

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