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Felt listened to and at ease

Posted By wearingse93

"Felt listened to and at ease"

About: New Stobhill Hospital / Outpatients

(as a service user),

Had an excellent outpatient appointment with Dr Elmoursi. Felt listened to and at ease. Quickly prescribed medication and added to the waiting list for further investigation. Was nervous for this appointment but felt respected and my symptoms were taken seriously.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC yesterday
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 27/01/2026 at 10:09
Published on Care Opinion at 10:09

picture of Kevin Torbet

Dear wearingse93

Thank you very much for sharing your feedback about your recent outpatient appointment.

We are pleased to hear that you had such a positive experience with Dr Elmoursi and that you felt listened to, respected and put at ease during your visit. We understand that attending appointments can be an anxious time, so it is reassuring to know your concerns were taken seriously and that a clear plan for treatment and further investigation was put in place promptly.

We will be sure to pass on your kind comments to Dr Elmoursi and the team, who will be encouraged by your feedback. Thank you again for taking the time to let us know about your experience.

Kind regards

Kevin

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