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Poor access to Broad Street Clinic, Barry

Posted By Bubsie

"Poor access to Broad Street Clinic, Barry"

About: Broad Street Clinic

(as the patient),

I Had an appointment at this clinic on mid Jan at 9am

The front door of this clinic is never open and a note asks you to use the rear entrance. By the front door is a gate to allow access to the rear of the clinic and car park, however this gate has now been chained and padlocked so there is no access. The only option to the rear now is a long walk around the fenced compound to get to the rear entrance, why aren't patients pre warned of this?? My appointment was at the wound clinic department yet there is no easy access now for people with mobility issues unless they drive. I was absolutely disgusted that although I arrived 15mins early for my appointment at the front door of the clinic I was unable to attend my appointment,  disgraceful service and nobody seems to have any consideration of patients when not allowing access through a front entrance or side gate!! I am appalled by the lack of foresight and attitude by the managers of this clinic.

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Responses

Response from Angela Hughes, Corporate Nursing, Cardiff and Vale University Health Board last week
Angela Hughes
Corporate Nursing,
Cardiff and Vale University Health Board

Submitted on 20/01/2026 at 11:50
Published on Care Opinion at 11:50

Dear Bubsie,

Thank you for sharing your experience of trying to access Broad Street Clinic. I’m very sorry for the distress and inconvenience caused—especially given the mobility challenges you describe—and that you were unable to attend your wound clinic appointment despite arriving early.

We take accessibility and clear communication seriously. I will ensure your feedback is shared with the practice so that signage, access arrangements and patient information are reviewed urgently.

If you would like us to take this forward for you under the NHS Wales “Putting Things Right” process, our Concerns Team can approach the practice on your behalf. Please contact the team and confirm that you are happy for us to share your details with the practice:

• Email: concerns@wales.nhs.uk

• Phone: 029 2183 6318

If you need help rescheduling, or if any reasonable adjustments would make attending easier (for example, assistance at the entrance), please let us know and we will try to support you.

With apologies once again, and thank you for helping improve services.

Kind regards,

Angela Hughes

Assistant Director of Patient Experience

Cardiff and Vale University Health Board

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