"Wheelchair access"

I am a wheelchair user and I attended an appointment at clinic 3 Gartnavel Hospital but when I got to the reception the wheelchair window had the blinds down and various laminated posters covering the window. The other window was too high for me to see over or speak to staff through.

I asked a staff member to speak to me through the wheelchair height window and she attempted to raise the blinds then gave up and told me the window was "broken". I took a photograph of this "broken window" and ironically too a care opinion card from the ledge below.

Points of communication and access for disabled people and wheelchair users should always be clear and useable - no matter how often they are being used. This is covered by the equality act 2010.