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"Diagnosis after 20 years of pain"

About: Royal Surrey County Hospital / Gynaecology

(as the patient),

I recently had a laparoscopy and hysteroscopy under the consultant Mr Kent. I have been having problems for over 20 years and have been dismissed for pretty much the entirety of those years. I moved to Surrey just over 2 years ago and have been dismissed by so many doctors.

Upon my first visit with Mr Kent, he made me feel so comfortable and that I wasn’t going mad. He listened, sympathised and wanted to help. I had to wait a while for my diagnostic appointment but that was fine if it meant I was going to finally get a full diagnosis. 

On the day of my surgery I couldn’t praise the nurses enough. Everyone was fantastic and they really helped with my nerves. The anaesthetist and the consultant who visited before the procedure explained everything in such detail and were happy to listen to any questions. 

The procedure went well and after over 20 years of pain I was finally given the diagnosis I already knew I had. I am now on the waiting list to finally get the treatment I need to end my issues. 

I cannot praise the team involved enough. Thankyou for everything.

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Responses

Response from Charlotte Pearson, Communications Officer, Royal Surrey County Hospital NHS Foundation Trust last week
Charlotte Pearson
Communications Officer,
Royal Surrey County Hospital NHS Foundation Trust
Submitted on 15/01/2026 at 10:42
Published on Care Opinion at 10:42


Thank you very much for sharing your positive feedback about the care you received from your consultant, anaesthetist, and nursing team at Royal Surrey. It's lovely to hear that their care and reassuring approach helped make it a less nerve-wracking experience. We have shared your kind words with the team and we wish you all the best going forward.

With kind regards from the Patient Experience Team

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