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I very much appreciated the helpfulness of the staff

Posted By Hope for 2026

"I very much appreciated the helpfulness of the staff"

About: Adult Health & Support Services / Primary Care Out of Hours NHS 24 / NHS 24 (111 service)

(as the patient),

I phoned NHS 24 on morning of 26 December.  I live in the Clydesdale area of Lanarkshire Scotland.  Call was in connection with not being able to control difficult asthma symptoms with my usual inhaler.  

My experience speaking with, call handler, a nurse and then a GP was very good.  A prescription was ready for collection at a chemist in Carluke by the afternoon.  I very much appreciated the helpfulness of the staff involved.   

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Responses

Response from Pamela Buddy, Service Manager, South Lanarkshire Health & Social Care Partnership 2 weeks ago
Pamela Buddy
Service Manager,
South Lanarkshire Health & Social Care Partnership

Submitted on 09/01/2026 at 14:46
Published on Care Opinion at 14:46

picture of Pamela Buddy

Good afternoon Hope for 2026.

I am sorry to hear you were unwell with difficult to control asthma symptoms on Boxing day. Thank you for taking the time to post about your positive experience when you were assessed by a clinician from the Primary Care Service based at Douglas Street, Hamilton.

I will pass on your lovely comments to the team who will be delighted that the care given was gratefully received.

I hope your asthma is now under control and you are feeling better.

Take care, Pamela.

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 2 weeks ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 12/01/2026 at 13:58
Published on Care Opinion at 13:58

Dear Hope for 2026

Thank you for taking the time to share your story on Care Opinion.

I was sorry to learn that you had cause to contact the 111 service when you were experiencing difficulty controlling your asthma symptoms, and I hope you are feeling much better.

I am replying on behalf of NHS 24, and I am pleased to read about your positive patient journey. It is reassuring to hear that the care you received from the 111 service, the Out of Hours GP, and the Pharmacy was helpful.

If you wish to share more information with me, I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback, as it reinforces how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk, can I please ask you to include your username.

Thank you again for sharing your experience.

Best Wishes,

Laura

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