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"Excellent service but not so much in the morning"

About: Gilbert Bain Hospital / Accident & emergency

(as the patient),

Had an excellent service at A&E the other night when I came in with a problem with my knee. The nurse that triaged me was very good and the doctor that saw me later was very good as well. When she discharged me she asked me to come back in in the morning for X-Rays on it. When I got there was told that the surgeons had talked about my case and medical imaging had tried to contact me (I do believe them) and they decided that I should be seen in two weeks at the fracture clinic. While I agree that being seen by them would be beneficial I don't agree about not getting the imaging on that day, especially since my knee had multiple lumps on it and had inflamed to the size of a grapefruit (which the surgeons could not have seen as I was not seen by them before that decision was made, there was just one on the night but another one appeared in the morning).

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Responses

Response from Rhianna Leask, Assistant Feedback and Complaints Officer, Corporate Services, NHS Shetland 3 weeks ago
Rhianna Leask
Assistant Feedback and Complaints Officer, Corporate Services,
NHS Shetland

I work in the Feedback and Complaints Service

Submitted on 07/01/2026 at 15:41
Published on Care Opinion at 15:47


Dear Tammienorie,

Thank you for sharing your feedback regarding your recent visit to A&E. I am pleased to hear that the doctors and nurses you saw provided you with good care. However, I am sorry that you were unable to have your X‑ray completed on the same day and that you were asked to return the following day while your knee was still so inflamed.

Your comments are valuable and help NHS Shetland identify where improvements can be made for all service users. I hope you’re continuing to recover well, and I wish you a speedy recovery. I also hope your upcoming fracture clinic appointment provides the support you need.

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