"Appreciation Post"

I am writing in collaboration of the family and our learning disability service within the Fermanagh area, to express our sincere thanks and appreciation for the outstanding care provided to our service user during his recent hospital admission.

Our service user, who lives with both Down syndrome and dementia, was admitted to hospital after a chest infection left him unable to mobilise.

Hospital admission can be an extremely daunting experience for someone with a learning disability, as well as for their family and those who care for them. From the outset, however, it was clear that he was in safe, compassionate, and capable hands.

The family were particularly keen to highlight the positive impact of all staff within Ward 1, alongside the Learning Disability Specialist Nurses. 

His learning disability passport and care plans were followed meticulously, with thoughtful support provided across all areas of communication. 

The ward team went above and beyond in adapting the environment to meet his individual needs, ensuring he received the sensory input he requires on a daily basis. 

Every time we arrived on the ward, he appeared settled, content, and well cared for.

We would especially like to acknowledge Michelle and Amy, sisters within the ward, for their clear communication, transparency, and kindness throughout his care.

Their approach was reassuring for both family and staff alike. It was evident that Ward 1 is a place where care is delivered to the highest standard, with genuine teamwork and mutual support at its core.

A special mention must also be given to Brendan, the dementia companion, who we truly believe our service user has made a friend for life in. 

From dancing and karaoke to writing letters for “the wife,” Brendan provided companionship and joy, delivering a specialist service that recognised and combined both his learning disability and dementia needs for the very best outcomes.

We and the family of our service user wanted to say thank you for demonstrating that we still have a hospital to be proud of — one that delivers compassionate, person-centred care and is truly worth fighting for.

With our heartfelt thanks and appreciation,

Thank you!