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"Prenatal ultrasound"

About: Raigmore Hospital / Maternity care

(as a service user),

The department closes for lunch so there is no access to the waiting room (ie chairs). You’re told to arrive 10-15 mins before your appointment. Therefore those allocated the 1.30 slot have nowhere to sit once they arrive at the ultrasound department, just have to wait in the corridor. 

For most people this standing wait is probably manageable, but I had HG and getting from the car, through the car park and then the internal walk within the hospital to the department for the scan was monumental effort. I ended up sitting on the floor in an alcove to be out of the corridor as I could not stand for any length of time. There is some seating available on the way so if I had known I would have made use of this but couldn’t face walking back to it at the time due to my severe lack of energy and also didn’t want to risk being late. 

If I’d just been let know in advance that the department was physically closed, I could have made a different decision. Maybe something to add to the ultrasound info?

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Responses

Response from Jocelyn Reid, Lead Midwife Sonographer for Scanning & Screening, Obstetrics Ultrasound Department, Woman & Child Division, NHS Highland last week
Jocelyn Reid
Lead Midwife Sonographer for Scanning & Screening, Obstetrics Ultrasound Department, Woman & Child Division,
NHS Highland
Submitted on 16/01/2026 at 12:53
Published on Care Opinion at 13:46


Dear Woodpeckerqk86,

Thank you for taking the time to inform us of your experience. I am sorry that our department closure led you to sitting on the floor, this is not what we would have wanted for you. I have checked the pregnancy information leaflet and notifications and unfortunately cannot see any documentation asking to arrive 10-15 minutes before the appointment.

I have taken your experience on board and we will request on appointments via Badgernet that arrival on time is sufficient.

We hope that the remainder of your pregnancy goes well for you and wish you all the very best.

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