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Time to get appointments

Posted By Gretel

"Time to get appointments"

About: Forth Valley Royal Hospital / Dermatology

(as a service user),

Appointments

Appointments


Waiting Time

Waiting time


Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work

The service when you get to dermatolgy is great but getting there is the problem . I needed to change my appointment so phoned the appointment helpline recently -It took 15 minutes to tell me I was 10th in the queue and a further 15 to speak to the appointment secretary. For my vaccine appointments i can change easily online - why can't I do this for my clinic appointments ? The appointment staff must be ridiculously busy and having a computerised system would help them focus time on those that couldn't use a computerised system. I think the systems patient user interface is so poor that many people will give up . Please improve 

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Responses

Response from Brenda Smith, Lead nurse dermatology, Dermatology, NHS Forth Valley last month
Brenda Smith
Lead nurse dermatology, Dermatology,
NHS Forth Valley

Submitted on 17/12/2025 at 10:35
Published on Care Opinion at 10:35

Morning Gretel

thank you leaving positive feedback about the dermatology department and apologies on behalf of the booking office. If your appointment is a new one you need to speak to them direct but if its a return appointment to the service you can phone direct. The lines in the booking office are extremely busy and we hope the new patient hub service will reduce the amount of calls they receive. you can check out the hub on the intranet

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