Recently attended University Hospital Monklands. ED doctor lacked compassion and professionalism. Insisted I got onto a trolley despite being unable to weight bear on right leg. Daughter had to assist. Doctor insisted the brakes were on but the trolley rolled back causing further pain.
Denied x-ray as no mechanical cause for injury despite history of osteoporosis and spinal stenosis. No analgesia. Offered physio assessment. Waited extended period. When I asked what the physio could do due to extreme pain on movement and weightbearing, doctor abruptly said - Why did you come to A&E?
I left feeling angry, a burden and still in pain. I absolutely would not have attended the department if I wasn't in as much pain. I would not put myself at risk of flu as I have COPD. The pain was acute with no explanation.
The doctor could be clearly heard speaking to physio on the phone discussing my current situation. Apparently I could transfer from my wheelchair onto the trolley, I could get about the house with an elbow crutch independently. No mention of acute pain and the fact it took my daughter to physically lift me onto the trolley.
"Lack of compassion"
About: University Hospital Monklands / Emergency Department University Hospital Monklands Emergency Department ML6 0JS
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