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"Would not give me medication"

About: Aspen Medical Practice

(as a service user),

I put in a request for medication I have been taking for long time. I put in my request for repeat prescription, and did not receive any correspondence until the day I was supposed to pick up my medication. I was told I had to have a review, this happened on a weekend, and I had ran out of medication. I  called the surgery and was told I would not be given no more than 3 tablets, when I take up to six a day. These tablets cause horrible withdrawal symptoms when not taken. I pleaded  with Dr to just give me enough for the weekend and then I could have my review on the Monday. I explained how much pain I would be in and the horrible symptoms I would get, without having these tablets, I explained i would not be able to go to work, and would lose money that i could not afford to lose. The Dr said they were sorry I would be in pain, but still would not give me a couple days medication.

How can a Dr be so uncaring about a patient that they would let them suffer, over a couple days of medication, that I pay for? I have never abused this medication, no matter how much pain I am in, only ever take the recommended amount or less. I told them how worried I was, that other issues could could get worse, as I am so distressed about the pain I would be in over the weekend. They told me if I struggle to call 111. I said why am I calling 111  and taking the place of someone that could be really poorly  and that the NHS,is struggling, when you could just give me a few days medication. They answered that they were not giving me them and that was the end of conversation.

This Dr did not know me, and made me feel like I was not worthy of any help. I work full time pay all my own bills and pay for my prescriptions. I am so upset that I am having to go through this, this Dr has not got a clue with how much pain I am in 24 hours a day, and the pain and distress have been made a 100 times worse for the sake of a couple of days. I have been with this practice all my life, and have never been made to feel like this, not only am I suffering the pain I feel all the time but worse, but I am also suffering withdrawal symptoms, and with mental health, because now I feel so down, what is the point of carrying on when I know how much pain is to come my way over next couple of days.

The medication i take states not to stop the recommended dose. People who have drug and alcohol addiction would not be expected to go through this, so why me when I have a legitimate condition.

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Responses

Response from Rhiannon Stoddart, Risk and Compliance Administrator, Aspen Medical Practice last month
Rhiannon Stoddart
Risk and Compliance Administrator,
Aspen Medical Practice
Submitted on 12/12/2025 at 10:56
Published on Care Opinion at 11:00


Dear Patient,

Thank you very much for sharing your feedback, we are sorry to hear you felt you had a negative experience with us.

Best wishes,

Aspen Medical Practice

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