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Very professional and friendly

Posted By Carrigans

"Very professional and friendly"

About: Diabetic Eye Screening / Waterside Health Centre

(as the patient),

Felt a bit nervous about my first visit to see Geraldine at city view medical in Derry but I have to say Geraldine put me at ease straight away. She introduced herself and explained the reason I was there and went on to explain the procedures she was doing and the follow up care I could carry out to ensure I stayed healthy. She was a lovely lady, very professional and friendly.

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Responses

Response from Laura Reut, Ophthalmology Assistant Service Manager for Macular and Glaucoma Services, Ophthalmology Mater Hospital, Belfast Health & Social Care Trust last month
Laura Reut
Ophthalmology Assistant Service Manager for Macular and Glaucoma Services, Ophthalmology Mater Hospital,
Belfast Health & Social Care Trust

Submitted on 08/12/2025 at 16:40
Published on Care Opinion at 16:40

picture of Laura Reut

Dear Carrigans,

Thank you so much for taking the time to share your experience. We are delighted to hear that your visit with Geraldine helped put you at ease and that you felt well-informed and supported throughout your appointment.

Geraldine and the team work hard to ensure every patient feels comfortable and confident in their care, so your kind words mean a great deal to us. We are very pleased to know that you left feeling reassured and well looked after.

Thank you again for your lovely feedback. We wish you the very best with your ongoing eye health.

With warm regards,

Laura.

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