"RDUH Exeter Vaccination Centre's home visit service"

I have recently made numerous GP telephone calls and NHS online contact to arrange a mutual appointment for a home visit to administer the flu and Covid vaccinations, without any reasonable success. 

There has been an alarming lack of prior communication and difficult ways to confirm the day and time of a mutual home visit. As a result, my carer (husband) had not made the necessary arrangements to make me ready to receive a visitor. I was at home alone when the home visit agent/nurse called.  Unfortunately, they did not allow time for me to come to the door. I did call out, but sadly they did not hear me.

In the past it was the sole responsibility of my own GP services that provided the vaccination home visits. The visits were always performed on time and without being put onto a long waiting list. I was treated as a VIP with priority health issues. I am sure I am not alone in my thoughts towards this new way of providing and arranging vital home visit services. I am sure there are many more housebound patients that are being ignored and treated as a number on a list and not as a human being with health issues. I have never been notified by my GP surgery of any changes to the new home visit services and therefore never given the opportunity to dispute or agree with the changes.  I am no longer the responsibility of my GP surgery for home visits.

I would if I could be happy to come to any local venue as a walk-in (or wheel in) patient. Unfortunately, this would mean arranging the services of an ambulance and 2 trained ambulance attendants to carry me from the door to the street. Thus putting more strain on NHS services.  Accessibility to and from my front door can put myself and others that help me at risk. Not only do I need personal help, I also need wheelchair assistance too.  My carer (husband) has a heart health issue and can no longer assist me.  My GP surgery had in-depth knowledge of my access issues and were adaptable when arranging services and appointments.  Therefore, I am housebound. I am sure I am not alone in this type of status and not alone in being ignored and considered a minority statistic using these new NHS online services.  There seems to be no way (or any box to fill) to be able to express visit concerns.

Where has the one-to-one human element of a local GP surgery gone?  Where has the dependable consistency of care in the community gone?  Where has the friendly face of a community nurse that knew you and your health issues gone? In my view, it's gone to a robotic online service that only knows you as a number on a list.  

I am extremely concerned that I am now back to the bottom of a list and will have to wait a further 6 weeks or more for another home visit appointment.  Due to the robotic service declaring that I was not available.  This would put my health at further severe risk as I am seriously vulnerable to winter related viruses and epidemics.  

I would most likely end up as another patient on a trolley in a hospital corridor statistic....