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An excellent patient experience

Posted By neptune34

"An excellent patient experience"

About: Royal Devon & Exeter Hospital (Wonford) / Oral & Maxillofacial Surgery

(as a service user),

I met with Dr Kerr for an appointment to discuss oral surgery (removal of wisdom teeth).

I felt extremely well-informed, cared for and supported to weigh up a decision about treatment and am very thankful to Dr Kerr and the rest of the team for an excellent patient experience. Thank you also to the admin team at the front desk for a friendly and warm welcome.

I think it is so difficult to get NHS appointments these days due to the immense pressure our services are under as a result of chronic underfunding - but when you do, it is so often an extremely professional and quality service from our incredible clinicians and admin staff. Thank you again.

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Responses

Response from Laura Knight, Senior Specialist Dental Nurse (Eastern Services), Oral Maxilliofacial Surgery and Orthodontics (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 4 days ago
Laura Knight
Senior Specialist Dental Nurse (Eastern Services), Oral Maxilliofacial Surgery and Orthodontics (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 04/12/2025 at 15:57
Published on Care Opinion at 15:57

Good afternoon neptune34,

Thank you so much for your feedback. We are pleased that you were made to feel at ease with us in the department and that you left us feeling well informed and able to make a decision on your treatment.

I will ensure your feedback is passed onto the team.

Best wishes

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