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"Outstanding trauma informed care"

About: Maternity care / Maternity Assesment/Triage Maternity care / Maternity Day Care Queen Elizabeth University Hospital Glasgow / Maternity care

(as the patient),

I had my daughter by emergency C-section in October 2024. It was a high risk pregnancy after my 1st son was born very prematurely. My care from start to finish was excellent and all the staff really went above and beyond for me and my baby.

I was very anxious after my 1st son was born at 31 weeks in 2021 - all the staff were so kind and patient (despite me asking for constant questions and reassurance!!) and made me feel very safe throughout the process.

In particular, I am so thankful for the care of my consultant, Dr Richardson in Fetal Medicine, who was an excellent Dr to me and my baby. She provided care above and beyond, and did everything she could to help me to feel safe and keep my baby safe. I felt listened to at every stage. Secondly the 2 Drs who performed my C-section were amazing (David and another lady who I have unfortunately forgotten the name of!).

Secondly, I'm very grateful to all the nurses at day care, particularly the 2 Fionas and Chris, who put up with my extreme anxiety for my many visits during my pregnancy! They were all very kind, patient and caring.

Each time there was a potential issue or problem, it was investigated straight away and I was offered follow up/checks to ensure my baby was ok. Things were always clearly explained to me and my repeated anxious questions were always answered. The staff up at maternity assessment were also very kind.

Just a general big thank you to all the maternity Dr's and nurses at the QEUH. Thanks to them I have 2 healthy children who are thriving. I'm so grateful me and my children had access to such an amazing team of people!

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Responses

Response from Gaynor Bird, Lead Midwife, Maternity, NHSGGC yesterday
Gaynor Bird
Lead Midwife, Maternity,
NHSGGC
Submitted on 04/12/2025 at 09:32
Published on Care Opinion at 09:32


picture of Gaynor Bird

Dear guidenr69,

Thank you so much for taking the time to share your experience. We are absolutely delighted to congratulate you and your family on the birth of your daughter, and I know how stressful such a journey can be. Your thanks and praise will mean a great deal to our team.

I am proud to hear how supported you felt by all of our team. In particular, thank you for recognising Dr Richardson in Fetal Medicine, the theatre team including David and his colleague, and our Daycare midwives, the two Fionas and Chris—as well as the Maternity Triage team. I will ensure your appreciation is passed on to each of them; feedback like yours is so important for our team to hear.

Your story underscores something we strive for every day: compassionate, personalised care that is tailored to women’s needs in each circumstance. Across NHSGGC, our maternity and neonatal services are guided by values of care, dignity, openness, quality and teamwork, and by a commitment to responsive, family‑centred care throughout the pregnancy, birth and postnatal journey. Your experience reflects those values and I am grateful you took the time to tell us.

Thank you again for sharing such thoughtful feedback.

Warmest wishes,
Gaynor

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