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A well-managed and organised unit

Posted By romeonz46

"A well-managed and organised unit"

About: Causeway Hospital / Acute Ambulatory Hub

(as a service user),

Absolutely first-class experience in this unit. All staff were approachable, helpful and extremely effective in their roles (nurses, health care assistant, admin, manager and doctor). It was evident that this is a well-managed and organised unit. Manager Steven displayed a clear leadership role during my time on the unit. Dr Acosta displayed professionalism and the ability to actively listen during consultation.

This is a fantastic service and a credit to Causeway Hospital.

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Responses

Response from Karen Sheridan, Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU, NHSCT 2 days ago
Karen Sheridan
Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU,
NHSCT

Submitted on 08/12/2025 at 14:26
Published on Care Opinion at 14:26

Dear romeonz46,

My name is Karen, and I am the Assistant Clinical Services Manager for Causeway Acute Ambulatory Unit (AAU). Thank you so much for taking the time to write such positive feedback from your time in AAU.

All the AAU staff work really hard as a team to provide the highest standards of care, and I'm really pleased this was your experience. I will share your kind words with Steven and all the AAU team, I know they will be delighted to hear it!

Best wishes,

Karen.

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