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They were friendly, patient, and helpful

Posted By reticulumpn74

"They were friendly, patient, and helpful"

About: Musgrave Park Hospital / Gait Analysis Lab

(as a parent/guardian),


We took our son to the Gait Lab at Musgrave Park Hospital recently. His mum and I were a bit worried because he was nervous before we arrived.

But the two staff members were very kind. They made the whole experience easy and comfortable.

Our son went from being scared to laughing and enjoying himself.

The process was smooth, and they paid great attention to him. They were friendly, patient, and helpful, which made the visit much easier than we expected.

We’re really thankful for how they treated him.

Staff skills

Staff skills


Staff attitude

Staff attitude


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Explanations

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Responses

Response from Seamus O'Brien, Senior Manager , Withers Orthopaedics area, Belfast Health and Social Care Trust yesterday
Seamus O'Brien
Senior Manager , Withers Orthopaedics area,
Belfast Health and Social Care Trust

Submitted on 05/12/2025 at 18:47
Published on Care Opinion at 18:47

Dear reticulumpn74

Thank you so much for taking the time to post such lovely comments about the care and treatment and kindness received from the staff at Musgrave Park Hospital, (Gait Lab). It is genuinely pleasing to hear that you felt ‘The process was smooth, and they paid great attention to your son. They were friendly, patient, and helpful, which made the visit much easier than we expected. ’ The team involved have already been made aware of your positive comments.

The team you have highlighted provide high quality care and follow-up. I am genuinely pleased that you experienced high quality professional care from the staff involved. This is exactly what the staff come to work (every day) to provide. Please do not underestimate the morale boost that positive feedback such as this provides for the service and the individual team.

We are always here if you need us again. Please contact us if you have any questions or concerns. I wish you well with your family members ongoing patient journey.

Dr Seamus O'Brien, Senior Orthopaedic Manager, Musgrave Park Hospital (MPH)

Paul Jago, Assistant Services Manager (ASM) Theatres, Musgrave Park Hospital (MPH)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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