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People seen before us

Posted By plutorc65

"People seen before us"

About: Kings Cross Health and Community Care Centre / GP Out of Hours

(as a service user),

We were given an appointment at 5pm for our 2 week old baby and we were not seen until 6pm. A member of staff advised us that we should have been seen earlier and that people behind us in the queue had been taken before us. 

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Responses

Response from Shawkat Hasan, Angus Health and Social Care Partnership 5 hours ago
Shawkat Hasan
Angus Health and Social Care Partnership

Submitted on 04/12/2025 at 13:55
Published on Care Opinion at 13:55

Dear plutorc65

Thank you for taking the time to post this feedback.

Firstly, sorry to hear you had to contact our service and I hope your 2 week old baby is doing well now.

Secondly, I would like to apologise for the wait that you had to be seen. I would also like to take the opportunity to look into this a bit further and see what the reasons were for the delay and for other patients to be seen before your baby. To do this I would need some further details which you can pass on through the Patient Experience Team on tay.feedback@nhs.scot.

Thank you again for your feedback and look forward to hearing from you soon.

Best Wishes

Dr Shawkat Hasan - Clinical Director, NHS Tayside GP OOH Service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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