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"An amazing experience such lovely people!"

About: Castle Circus Health Centre / Torbay Sexual Health

(as the patient),

Arrived for my appointment greeted with such lovely receptionist, all so polite and helpful. Had a phone call with same lady i was seeing in my first appointment and she was so friendly and kind, just what you expect. I was very nervous but she reassured me so much! I was getting the contraceptive injection and had the best experience. The lady explained perfectly how it works and how to do it along with her recommendation on where to do it all instructions were clear. Her attitude helped me a lot as a person to be able to do it so encouraging and positive. Had an amazing experience such lovely people!

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Responses

Response from Lucy Baker, Receptionist, Devon Sexual Health - Torbay, Royal Devon University Healthcare NHS Foundation Trust yesterday
Lucy Baker
Receptionist, Devon Sexual Health - Torbay,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 02/12/2025 at 14:31
Published on Care Opinion at 14:31


Good afternoon Ameila,

Thank you for taking the time to write such a lovely positive review.

Its amazing to hear that you were greeted with polite and helpful reception staff and that the lady you saw was friendly, kind and reassuring.

We really do care about our patients and strive to give you a positive experience, which it sounds like we achieved.

Positive reviews like this really are appreciated and I will be sure to pass your feedback on.

Please contact us on 0300 303 3989 option 1 or visit our website www.devonsexualhealth.nhs.uk if we can be of anymore help in the future.

Kindest Regards

Lucy B

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