"Helped us spend time with my dad before saying goodbye"

About: Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB University Hospital Wishaw / Emergency Department University Hospital Wishaw Emergency Department ML2 0DP

Posted by Lanrkshire resident (as a relative), 5 days ago

On behalf of my family I would like to thank the Scottish Ambulance Service staff for quickly getting to my elderly dad who had collapsed in the bathroom.
My mum called 999 just after 8 am and the ambulance arrived very quickly.
The staff managed to re-start his heart then took him to Wishaw General Hospital. Sadly my dad passed away a few hours later.
Thank you to the staff at the A&E Department of Wishaw General Hospital and in particular to the kind nurse who helped my mum, brother and I spend time with my dad before saying goodbye.

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Julie Coyle

Senior Nurse - Emergency Care, University Hospital Wishaw,

NHS Lanarkshire

Submitted on 01/12/2025 at 18:02

Published on Care Opinion at 18:02

Dear Lanrkshire resident,
On behalf of the team at University Hospital Wishaw Emergency Deprtment, I want to express our deepest condolences to you and your family on the loss of your dad. We understand how difficult this time must be for you, and we truly appreciate you taking the time to share your gratitude despite your grief.
I will ensure your message is passed on to the Scottish Ambulance Service and to our Emergency Department team, especially the nurse who supported you and your family. It means a great deal to our staff to know that their care and compassion made a difference during such a challenging moment.
Please know that our thoughts are with you and your loved ones.
With deepest sympathy,
Julie.

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Marie Kennedy

Patient Experience Manager, Corporate Affairs,

Scottish Ambulance Service

Submitted on 02/12/2025 at 10:49

Published on Care Opinion at 10:49

DearLanrkshire resident,
Similar to Julie, I would like to express my heartfelt condolences on the loss of your dad to you and your family. I can only imagine what a difficult time you all must be going through right now. I'm really touched that even at such a challenging time you have taken time to provide some really thoughtful feedback to the different teams that looked after your dad. Thank you so much for your kind words. These mean so much to the teams that receive them. I wish you and your family all the very best.
Heartfelt wishes,
Marie

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