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"Took time to make me feel relaxed"

About: Edinburgh Dental Institute / Oral Surgery & Medicine

(as a service user),

Today I attended the dental hospital for a tricky tooth extraction, I was greeted by friendly reception staff and then shown through to the room where I met Kirsty the dentist and Keith her assistant, they were both lovely and put me at ease as I was a bit nervous, taking me through exactly what was going to happen step by step, they made the whole experience really easy and I can honestly say after being quite worried beforehand that I never felt a thing!!

I want to thank them both for what was probably a routine experience for them but definitely not for me and taking the time to make me feel relaxed. 

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Responses

Response from Alex Keir, Principal Dental Nurse, Edinburgh Dental Institute & RHCYP, NHS Lothian 2 days ago
Alex Keir
Principal Dental Nurse, Edinburgh Dental Institute & RHCYP,
NHS Lothian
Submitted on 02/12/2025 at 13:56
Published on Care Opinion at 13:56


Thank you so much for sharing your experience! It’s wonderful to hear that the reception team, Kirsty, and Keith (Nurse) made you feel comfortable and supported throughout what could have been a stressful procedure. Their clear communication and reassuring approach clearly made a big difference for you, and it’s great to know you felt relaxed and pain-free. I’ll make sure your kind words are passed on to them—they’ll be delighted to know their care had such a positive impact.

Warm Wishes

Alexander D. Keir, Principal Dental Nurse

Edinburgh Dental Institute and The Royal Hospital for Children and Young people

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