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"Breast Cancer Treatment"

About: Beatson West of Scotland Cancer Centre Gartnavel General Hospital / General Surgery (ward 4a) New Victoria Hospital / Breast Clinic New Victoria Hospital / Clinical Haematology (Clinic P)

(as a service user),

I received breast surgery, chemotherapy and radiotherapy through Gartnavel General Hospital (surgery), New Victoria Clinic P (chemotherapy, oncology reviews) and the Beatson (radiotherapy).

My surgeon and surgical breast nurse at GGH were amazing and went to great lengths to overcome potential delays to my treatment and care. They were so kind and reassuring and I felt completely at ease discussing my worries and asking questions. The surgeon, Jennifer, was a wonderfully compassionate and personable individual and I can't thank her enough. 

My oncologist at NVH clinic E has been attentive and kind throughout my treatment and understood my concerns, endeavouring to address them at every turn. 

The nurses and team at NVH clinic P who have managed my chemotherapy administration were always completely rushed off their feet (they never seemed to stop), and working so very hard in what seemed like overstretched services. I always felt well looked after and they certainly made the effort to make conversation and show compassion, but I felt awful for their daily workload.

Radiotherapy at the Beatson was managed by different specialist radiographers each day who were friendly but you were often in and out faster than any conversation could take place (not complaining, it was nice to get it over with!). They did a great job of trying to keep everyone moving through the radiotherapy treatment rooms and keeping to the schedule or ahead of schedule considering the wide variety of patients attending and the short time slots for each.

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Responses

Response from Debbie Macintyre, Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South), NHS Greater Glasgow and Clyde 2 hours ago
Debbie Macintyre
Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South),
NHS Greater Glasgow and Clyde
Submitted on 04/12/2025 at 13:35
Published on Care Opinion at 13:35


picture of Debbie Macintyre

Dear soiltx39,

Thank you so much for taking the time to share your experience with us. Your feedback is incredibly valuable and deeply appreciated.

I am delighted to hear that your surgeon and surgical breast nurse at Gartnavel General Hospital provided such exceptional care and reassurance during your treatment. It is wonderful to know that Jennifer’s compassion and professionalism made such a positive impact at a very challenging time.

I am also pleased that your oncologist at New Victoria Hospital was attentive and responsive to your concerns, and that the chemotherapy team worked hard to ensure you felt well looked after despite the pressures they face. Your recognition of their dedication means a great deal.

Regarding your radiotherapy experience at the Beatson, we appreciate your understanding of the need for efficiency and are glad the team managed to keep treatments on schedule while remaining friendly and professional.

Your kind words will be shared with the teams involved, as they will be encouraged to know the difference they made to your care. Thank you again for acknowledging their efforts and for highlighting the importance of compassionate, patient-centred care.

Best wishes for the future,

Debbie Macintyre

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