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Patience and kindness

Posted By R800

"Patience and kindness"

About: Altnagelvin Area Hospital / Ward 3 (ENT, Elective, short stay surgery)

(as a relative),

Our (75 year old) mother had to be admitted to Ward 3, Altnagelvin Hospital in preparation for a colonoscopy.  Our mother was extremely anxious and afraid.  This was because of a previous bad experience she had in the past (on a different ward).

  
Thank you to all the staff on Ward 3, Altnagelvin Hospital and in particular Kim and Mary for their patience and kindness to Mum.  You all treated Mum with great respect and dignity and supported her throughout her admission.  She received excellent care and Mum was kept up to date in all that was happening throughout her stay.  Thank you all  
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Responses

Response from Carol Reid, Assistant director of nursing for surgical paeds and woman's health directorate, Acute Services, WHSCT yesterday
Carol Reid
Assistant director of nursing for surgical paeds and woman's health directorate, Acute Services,
WHSCT

Submitted on 30/11/2025 at 22:00
Published on Care Opinion at 22:00

picture of Carol Reid

Dear R800

Many thanks for taking the time to give feedback. Firstly I hope your mother is recovering well and well on the road to recovery

I am delighted to hear your mother got good standard of care and she was treated with kindness and patience and kept up to date with plans.

I will ensure that the staff mentioned are shown this

Many thanks again

Best wishes Carol Reid AD nursing

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