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Made me feel confident of the process

Posted By rcdsal211

"Made me feel confident of the process"

About: Victoria Hospital / Rapid Cancer Diagnostic Service (RCDS)

(as a staff member posting for a patient/service user),

My thanks to the team at RCDS Victoria Hospital in Kirkcaldy for the excellent service delivered after my GP referral. The staff Trish, Kyle and Katie were extremely kind and considerate and I cannot praise them enough for their very professional manner dealing with the various tests, scans I had.  They all gave me the time I needed to answer all my questions and made me feel confident of the process. In a matter of days my results came through and again the feedback from the staff was very reassuring and thorough. I was delighted by my experience and thank the team for not only the speed but the caring manner they displayed. 

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Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife yesterday
We are preparing to make a change
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 25/11/2025 at 16:01
Published on Care Opinion at 16:43

Dear rcdsal211,

I am Murdina MacDonald the professional lead nurse for our RCDS service.

Thank you for taking the time to share such positive feedback. It’s clear from your words how much the kindness and professionalism of Trish, Kyle, and Katie meant to you during what can be an anxious time. Your experience highlights the importance of not only delivering timely tests and results but doing so in a way that makes patients feel heard, respected, and reassured.

I’m delighted that the team gave you the time you needed to ask questions and helped you feel confident in the process. That combination of speed and genuine care is exactly what we strive for, and it’s wonderful to know it made such a difference for you. Your comments will be shared with the team and they will be proud to know their efforts had such a positive impact.

Thank you again for expressing your appreciation. Feedback like yours reminds us why compassionate, patient-centred care matters so much.

Warm Wishes

Murdina

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife yesterday
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 25/11/2025 at 17:18
Published on Care Opinion at 17:18

Dear rcdsal211,

I am Murdina MacDonald the professional lead nurse for our RCDS service.

Thank you for taking the time to share such positive feedback. It’s clear from your words how much the kindness and professionalism of Trish, Kyle, and Katie meant to you during what can be an anxious time. Your experience highlights the importance of not only delivering timely tests and results but doing so in a way that makes patients feel heard, respected, and reassured.

I’m delighted that the team gave you the time you needed to ask questions and helped you feel confident in the process. That combination of speed and genuine care is exactly what we strive for, and it’s wonderful to know it made such a difference for you. Your comments will be shared with the team and they will be proud to know their efforts had such a positive impact.

Thank you again for expressing your appreciation. Feedback like yours reminds us why compassionate, patient-centred care matters so much.

Warm Wishes

Murdina

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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