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The speed from start to finish was incredible

Posted By rcdsal209

"The speed from start to finish was incredible"

About: Victoria Hospital / Radiology Victoria Hospital / Rapid Cancer Diagnostic Service (RCDS)

(as a staff member posting for a patient/service user),

My experience with the team at the RCDS in Victoria Hospital was nothing short of amazing.  I was told at the first phone call that it would be fast but I didn't expect it to be quite as fast.  The speed from start to finish was incredible. It took only a few days to get a CT scan and be given the results. The staff were also extremely kind, considerate and very professional. It was also great to be able to ask questions and have everything about the pathway explained in simple terms so I understood the process.  The staff both at the RCDS and the CT Scan radiographers were very reassuring and helped make an anxious time less so. Thanks to everyone.

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Responses

Response from Zoe Maclaughlan, Lead Radiographer, Radiology, NHS Fife 2 days ago
Zoe Maclaughlan
Lead Radiographer, Radiology,
NHS Fife

Lead Radiographer Phase 3 x-ray Victoria Hospital

Submitted on 25/11/2025 at 15:27
Published on Care Opinion at 15:27

picture of Zoe Maclaughlan

Dear rcdsal209,

Thank you so much for taking to time to feedback on your recent experience. It is great to hear that your journey was an efficient and positive one! I will pass on your lovely feedback to CT and the rest of the radiology team and wish you all the best going forward.

Many Thanks,

Zoë Maclaughlan

Lead Radiographer

Phase 3 x-ray

Victoria Hospital

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Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife 2 days ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 25/11/2025 at 16:05
Published on Care Opinion at 16:05

dear rcdsal209,

I am Murdina MacDonald the professional lead nurse for our RCDS service.

Thank you for sharing your experience. It really captures what matters most to patients during such an anxious time. That first phone call can set the tone, and it’s wonderful to hear that the team not only delivered on their promise of speed but exceeded your expectations. Having your CT scan and results within days is exactly the kind of responsiveness that helps reduce uncertainty and worry.

What stands out most in your feedback is the kindness and professionalism of everyone involved from our team to the CT radiographers. Taking the time to explain the pathway in clear, simple terms and answering your questions shows a commitment to patient-centred care that goes beyond clinical excellence. It’s reassuring to know that this approach helped make a difficult time less stressful for you.

Your words will mean a lot to the staff who supported you. Thank you again for acknowledging their efforts and for highlighting the importance of both speed and compassion in healthcare.

Warm Wishes

Murdina

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