"I was a lot more comfortable after the call"

About: The Ulster Hospital / Endoscopy Pre Assessment The Ulster Hospital Endoscopy Pre Assessment Newtownards BT16 1RH

Posted by asteropeth79 (as the patient), last week

Susan called me to do a pre assessment and go through with me the process leading up to my procedure.
She was very reassuring and gave me all the information I needed to know about prep kit, diet and what would happen.
I was a lot more comfortable after the call having been given all the information and the opportunity to ask questions, it was good to be able to speak to someone rather than just reading it.

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Simon Higgs

Clinical Manager - ATICS and LVH DPC, Anaesthetics, Theatres & ICU, Hospital Services.,

South Eastern Health & Social Care Trust

Submitted on 25/11/2025 at 18:13

Published on Care Opinion at 18:13

Thank you for taking the time to provide your feedback. It is great to hear of your positive feedback and I will make sure to relay this to the staff involved

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I was a lot more comfortable after the call

"I was a lot more comfortable after the call"

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