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"Struggling to Get Consistent Antenatal and Postnatal Support"

About: The Princess Royal Maternity Unit / Community Midwifery The Princess Royal Maternity Unit / Maternity care (wards 68, 72 &73)

(as a service user),

During my pregnancy and after having my baby, I feel I didn’t receive the level of antenatal and postnatal care I expected or needed. I didn’t see the same midwife consistently, which made it hard to build trust or feel supported. I asked several times for the lead midwife to contact me, and I was told she was off — but that was three months ago, and I never heard anything back.

Throughout my pregnancy I was given conflicting information by different midwives, and it often felt like no one was following the same guidance. For example, at one appointment my blood pressure was high, but I wasn’t sent to day assessment. Later, another midwife told me I should have been. I ended up being induced, and I can’t help but wonder if things might have been different if that had been picked up earlier.

There were also abnormalities in my urine results, but no follow-up tests or investigations were done. I wasn’t able to attend antenatal classes because they were already full, which left me feeling unprepared and unsupported.

After my little girl was born, I reached out because I couldn’t stop crying and was having intrusive thoughts. I asked for a visit and explained how I felt, but I was told this was “normal” and that the team were too busy. I was told I would need to wait for my set visiting day, which was two days later. The midwife did say I could contact my GP, but at the time I felt this should have been something the midwifery team helped with. I am now on antidepressants, and I believe the lack of consistent, responsive care contributed to my mental health declining.

I did think about making a formal complaint, but I have heard your name stays on record and I may want another baby in the future. Instead, I’m sharing my experience here in the hope it will help improve the service for others and ensure that people struggling are taken seriously and offered timely support.

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Responses

Response from Tracy Orr, Lead Midwife, Princess Royal Maternity, NHS Greater Glasgow and Clyde 3 days ago
Tracy Orr
Lead Midwife, Princess Royal Maternity,
NHS Greater Glasgow and Clyde
Submitted on 28/11/2025 at 15:06
Published on Care Opinion at 15:06


Dear Julpn48,

I would want to sincerely apologise for the poor service you experienced from NHSGGC. We genuinely understand that this is a critical and emotional time, and I sincerely apologise for you not receiving the support and attention you required.

We constantly work to enhance our services and make sure that we are receptive to feedback, so your input is crucial to us. I would appreciate the chance to investigate the concerns you mentioned in more detail. My contact details are below.

Again, I really apologise for your experience, and if you think it would be beneficial, I would welcome the chance to talk about it in greater detail.

Kind Regards,

Tracy Orr

Lead Midwife

PRM

Tracy.orr@nhs.scot

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