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Tremendous Care

Posted By ava

"Tremendous Care"

About: University Hospital Wishaw / Emergency Department University Hospital Wishaw / Medical Ambulatory Care

(as a service user),

Recently I was referred for a check within A and E and ambulatory care by my GP. I was treated extremely efficiently and professionally by absolutely every staff member. This was from the front desk, all nursing and medical staff right the way through to the most magnificent Dr McGovern. It was not the place I really felt comfortable being in however I was made to feel completely at ease. The kindness and compassion by all will not be forgotten. You are all truly a credit to our NHS and Dr McGovern is one of the most genuine and caring Doctors I have ever met! Thank you so very much!!!

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Responses

Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 3 hours ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 28/11/2025 at 15:28
Published on Care Opinion at 15:28

Dear Ava,

Thank you so much for taking the time to share your experience following your recent visit to University Hospital Wishaw. Your words mean a great deal to all of us.

I’m delighted to hear that you felt cared for and supported throughout your time in our Emergency Department and Medical Ambulatory Care. We understand that coming into hospital can feel daunting, so knowing that our team helped put you at ease is truly rewarding.

Your recognition of the professionalism and compassion shown by every member of staff, and especially Dr McGovern, will be shared with the team. Feedback like yours reminds us why we do what we do and motivates us to keep delivering the highest standard of care.

Best wishes,

Julie.

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