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Friendly, thorough and helpful

Posted By mineralwj89

"Friendly, thorough and helpful"

About: Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as the patient),

The whole experience was very efficient. All the nursing staff were amazing! Friendly, thorough and helpful.

More about:
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Responses

Response from Michael Craddock, Patient Experience Coordinator, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 7 hours ago
Michael Craddock
Patient Experience Coordinator, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 26/11/2025 at 15:04
Published on Care Opinion at 15:04

Dear mineralwj89,

Thank you for taking the time to leave your feedback and I am pleased to hear about your positive experience.

As feedback received via Care Opinion is anonymous, if you would please be able to advise which ward you were on, I will share your comments with the appropriate team.

Once again, thank you for leaving your feedback.

Kind regards,

Michael

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Response from Clarice Chisling de Burgh, Sister - PEOC OPD, Princess Elizabeth Orthopaedic Centre, Royal Devon University Healthcare NHS Foundation Trust 7 hours ago
Clarice Chisling de Burgh
Sister - PEOC OPD, Princess Elizabeth Orthopaedic Centre,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 26/11/2025 at 15:10
Published on Care Opinion at 15:10

Hello mineralwj89

I am so glad that you had such an amazing experience. We really appreciate the time you have taken sending us this feedback. I will pass it onto the team.

Best Wishes

Clarice Chisling de Burgh

Sister in PEOC OPD

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Response from Julia King, Clinical Nurse Manager, Fracture clinic and PEOC OPD, Royal Devon University Healthcare NHS Foundation Trust 7 hours ago
Julia King
Clinical Nurse Manager, Fracture clinic and PEOC OPD,
Royal Devon University Healthcare NHS Foundation Trust

I am responsible for monitoring overall service delivery, and the day to day running of both departments. I work closely with the Orthopaedic Consultants, Radiologists, Therapists, Trauma Nurse Practitioners, Orthopaedic Practitioners and Nursing staff to ensure cohesive care is delivered. I am very fortunate to have a dedicated team of staff, who work extremely hard to ensure patient safety is maintained, and that clinics run as smoothly as possible.

Submitted on 26/11/2025 at 15:23
Published on Care Opinion at 15:23

Dear mineralwj89,

Thank you so much for providing such positive feedback regarding your appointment in Orthopaedic Outpatients.

I am very pleased to hear that you found all of the staff to be friendly, efficient, and helpful! We strive as a team to ensure that we deliver high standards of patient care, and that appointments go as smoothly as possible.

I will share your kind comments with my team, as it really does make a huge difference to morale to have their hard work acknowledged.

Kind regards,

Julia King

Clinical Nurse Manager

Orthopaedic Outpatients

RDUH-Eastern

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