"Kind, reassuring and calming"

I have suffered with reoccurring infections in my gum due to an impacted wisdom tooth. As well as the pain it caused, the antibiotics and swelling also stopped me from working due to restrictions in my job role each time the infection came back. (Flying as cabin crew).

I was seen at a consultation quickly (1month from referral) which was excellent and was given a surgery date in January, which was then disappointingly moved to April.

The infection returned again but thankfully received a cancellation appointment and was seen last week, which I'm very grateful for. Excellent communication with the reception team.

As I wanted the procedure done as soon as possible I opted for local anaesthetic, which worried me a little but an appointment with sedation would have been a longer wait.

Mr Honey was so kind, reassuring and calming. The 2 dental nurses, Julie and Frankie were supportive and encouraging. The tooth was a bit of a struggle to extract but they calmly worked together and reassured me the whole time. 30 minutes into the procedure I needed a breather and break, and they supported me, held my hand and got me through the last bit.

Thank you so much. not a nice thing to experience but you all made it so much better than I had anticipated. I am still recovering, but the bleeding stopped after a few hours. Swelling appeared the next day and my tongue is still a little numb. This was explained as possibly bruised nerves and it should return after a few days or week.