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Excellent Treatment

Posted By SilverGoose

"Excellent Treatment"

About: NHS 24 / NHS 24 (111 service) Perth and Kinross Health & Social Care Partnership / Public Dental Service (Tayside)

(as the patient),

I want to highlight the excellent treatment I received in relation to an emergency dental appointment I required.

The call handler at 111 was efficient and extremely helpful. 

The dental triage nurse, Joanna was caring, compassionate and dealt with my situation promptly and gave me very good advice.

I attended the emergency dental clinic at Kings Cross Hospital, Dundee and my experience was wholly positive. The treatment I received from Dr Scott and the dental nurse (sorry I didn’t catch your name) was kind, professional and dealt with my problem promptly.

Personally and thankfully I haven’t had to use emergency services within the NHS for many years and I was dreading having to access emergency treatment, however, I can honestly say the care I received was exceptional.

A heartfelt thank you to everyone who was involved in my care, your kindness, compassion and excellent treatment was truly appreciated.

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Responses

Response from Kirsten Criggie, Clinical Dental Director for the Public Dental Service, Public Dental Service, Perth and Kinross Health and Social Care Partnership 2 months ago
Kirsten Criggie
Clinical Dental Director for the Public Dental Service, Public Dental Service,
Perth and Kinross Health and Social Care Partnership

Submitted on 26/11/2025 at 13:00
Published on Care Opinion at 13:40

Thank you for sharing your kind words. We’re delighted Joanna at NHS 24, Dr Scott, and our dental team at Kings Cross provided compassionate and professional care to help you with your dental problem. Your gratitude means a lot, and we’ll be sure to pass it on to everyone involved.

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 2 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 01/12/2025 at 16:07
Published on Care Opinion at 16:07

Dear SilverGoose,

Thank you for sharing your story on Care Opinion.

I was sorry to learn you had cause to contact 111 due to your dental issues, I hope you are now feeling much better after treatment.

I note there are a few services tagged to your story, I reply on behalf of NHS 24. It's lovely to hear of the exceptional care you received from your initial call to the 111 service, to your appointment at the Dental Clinic at Kings Cross Hospital.

If you wish to share more information with me, including your Care Opinion user name then I can locate the staff you spoke with from NHS 24 and share your kind words with them. We always try to ensure our staff see positive feedback to reinforce to them how valued their care is when people call our services. I’m sure they would be delighted to hear you found them to be so helpful and compassionate.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Best wishes,

Laura

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