Text size

Theme

Language

"An extension to, and more supportive than, my family"

About: NHS 24 / Breathing Space (Phoneline)

(as a service user),

I called Breathing Space and spoke to call handler George whom I've spoken to on several occasions before - and who knows - remembers information I've given him previously which I appreciate and admire. 

Having that ability to connect with someone I speak to makes a huge difference,  especially as I'm neurodivergent - on the spectrum. 

Being able to chat over how things have been going and being guided by the gentle questioning helps me feel more able to open up and discuss my feelings.

For those who have never used - or called "Breathing Space", I cannot recommend them more highly. Especially as I said my conversations with George who I know the voice of and who is so down to earth and compassionate in his manner.

When I hear him telling me his name after which I feel more able to give mine, I'm almost immediately put at ease knowing who he is from the recognition of his voice.

This is also why I prefer "Breathing Space" to other helplines who from my experience have the penultimate question on if you're feeling suicidal......which puts me off, as I don't always feel that bad. 

In fact more often its the deep sense of loneliness due to having no social circle, close friends, work colleagues or close family members to meet, talk to, go out with or feel supported by.

So, in some respects "Breathing Space" has been more of an extension to, and more supportive than my family than anything else. 

Thank you  again George and those at "Breathing Space", I hope this is fed through to him.. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 last week
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24
Submitted on 24/11/2025 at 14:25
Published on Care Opinion at 14:25


Dear LOVE YOUR NHS,

Thank you so much for sharing your experience on Care Opinion, we are truly touched by your kind words and the trust you have in Breathing Space.

I am pleased to hear that Breathing Space has provided a sense of connection and support to you, and that George helped you feel more at ease with his careful questioning and compassionate manner.

I will ensure your story and complimentary feedback is shared with George and the Breathing Space Team. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services and I am sure they will all be delighted to read your lovely comments.

Thank you again for taking the time to share your story and please do not hesitate to continue using our service for support. We are always here to help and listen.

Best wishes,

Laura

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k