"Poor staff attitude"

My appointment was at 4:30pm but I was in Hamilton already at 2:30pm so popped in to see if I could be taken earlier if possible. The 2 members of staff on the desk were very pleasant, friendly and helpful. I asked if I could be taken early, I was advised that if I could wait and all the other people who were there by appointment would be priority over myself. I accepted this as I was grateful to not have to return later in the day.

Another member of staff shouted over to the members of staff on the desk - stop calling out names, that’s not how we do it here. We call people by appointment time, that’s how the clinic works ok. It was very unprofessional of them and embarrassed the member of staff on the desk who had been trying to keep a flow of people being vaccinated.

I felt incredibly sorry for them, it was very inappropriate how they were spoken to in front of a group of strangers. I found this member of staff very intimidating and I could see the member of staff on the desk was trying to keep their composure and was upset.

All the cubicles were empty at one point with 4 people waiting and the people vaccinating were saying to each other they had to wait before allowing anyone through. The atmosphere was horrible. I was then called for my vaccination by, where the member of staff asked me if I was aware my appointment was for 4:30pm.

Totally unnecessary behaviour towards their colleague and myself.