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Amazing, knowledgeable and friendly service

Posted By Emmswulla

"Amazing, knowledgeable and friendly service"

About: Staffordshire and Stoke on Trent Children and Young People (Physical) / 0-19 Health Visitors and School Nurses - Staffordshire County

(as a parent/guardian),

The waiting room is lovely and perfect for children. You feel welcome the moment you enter. Nicola weighed my baby and gave me great advice on feeding and baby being sick. She didn’t rush me and was super kind and friendly. She also checked how I was doing and whether I needed any further support. Very grateful for this walk-in centre and the great team!!!

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Responses

Response from Debbie Llewellyn-Sims, Head of Quality Improvement & Governance, Children & Families Care Group, Midlands Partnership University NHS Foundation Trust 8 hours ago
Debbie Llewellyn-Sims
Head of Quality Improvement & Governance, Children & Families Care Group,
Midlands Partnership University NHS Foundation Trust

Submitted on 25/11/2025 at 11:08
Published on Care Opinion at 12:04

picture of Debbie Llewellyn-Sims

To Emmswulla

Thank you so much for your lovely feedback. We’re delighted to hear that you felt welcome and comfortable in our waiting area and that Nicola was able to provide the support and advice you needed. It’s great to know you felt listened to and not rushed, as this is something we strive for with every visit. We’re also pleased that you appreciated the extra care in checking how you were doing. Your kind words mean a lot to the team, and we’re grateful you took the time to share your experience.

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