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"Gold standard patient care"

About: Dumfries & Galloway Royal Infirmary / Day Surgery Dumfries & Galloway Royal Infirmary / Ear, Nose & Throat

(as the patient),

I was in hospital for a tonsillectomy 2 weeks ago. I'm not going to lie - the recovery has been brutal, but the surgery and care received in hospital was top notch! Getting booked in for day surgery was a very smooth process and the nurses in pre assessment were very kind.

I was under the care of Mr Pelekoudas the ENT consultant and he was excellent throughout. He came to check on me twice before discharge and made sure I was aware of what to expect. My anaesthetist David was excellent, he put me at ease with kindness and humour. The nurses and health care support workers in recovery and day surgery,  were very responsive and caring, especially Kat who was looking after me.

I was very sick after the operation and Kat gave me the option to stay overnight if I had wanted to. Considering how full and pressured the whole system is I was never made to feel rushed or a burden. It felt like a private hospital stay. Gold standard patient care. Thank you to all. 

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Responses

Response from Sara McMinn, Patient Services Team, NHS Dumfries and Galloway 9 hours ago
Sara McMinn
Patient Services Team,
NHS Dumfries and Galloway
Submitted on 24/11/2025 at 11:27
Published on Care Opinion at 11:27


Dear Rebgx84,

Thank you for taking the time to share such positive feedback with us.

I was so pleased to learn that our wonderful nurses in pre assessment, recovery and day surgery were very kind and caring towards you during your recent procedure at DGRI.

It is heartening too to hear that both Kat and David were able to support, reassure and put you at ease giving you all the time you needed.

I will be sure to pass on your kind and appreciative words to all the staff and the teams involved.

Wishing you well in your recovery, and thank you again.

Kind regards

Sara

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