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"I walk away feeling lighter, clearer, and more capable of managing whatever comes next"

About: South Eastern Health & Social Care Trust / Condition Management Programme

(as a service user),

I’ve been working with my therapist Tori for a while now, and I honestly couldn’t be more grateful for the support she’s given me. From the very first session, she came across as incredibly down to earth, easy to talk to, and genuinely invested in helping me grow. 

There’s never any judgment or pressure, just honest encouragement, and a feeling that she understands where I’m coming from.

One of the things I appreciate most about her is how super positive she always is. Even when I’m struggling or feeling stuck, she consistently finds a way to gently guide me toward a more positive perspective.

Her positivity never feels forced; it feels natural, grounded, and contagious in the best possible way. After every session, I walk away feeling lighter, clearer, and more capable of managing whatever comes next.

And I have to mention the snoring dog, who has become an unexpected little trademark of our sessions and we get a good laugh out of it.

5/5 for the wonderful Victoria 
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Responses

Response from Jane Mitchell, Condition Management Programme (CMP) Coordinator, Mental Health, South Eastern Health & Social Care Trust 3 days ago
Jane Mitchell
Condition Management Programme (CMP) Coordinator, Mental Health,
South Eastern Health & Social Care Trust

Manage the service

Submitted on 05/12/2025 at 09:12
Published on Care Opinion at 09:12


Dear Shane2

Thank you so much for taking the time to share your experience of the Condition Management Programme sessions with Victoria. Your feedback has been shared with everyone in the service including Victoria and we really appreciate it. Its really important for us to know that our sessions are beneficial.

I am delighted that the sessions have been practical, supportive and with the positive perspective enable you to better deal with all that life brings.

The snoring dog is one of the unique components provided by virtual sessions and I am glad it has brought some lightness and humour to the sessions!

Your shared experience will hopefully encourage other people to access the support available.

All the best

Jane

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