Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

ED Care

Posted By libracx63

"ED Care"

About: Northern Ireland Ambulance Service / Emergency ambulance response Royal Victoria Hospital / Accident & Emergency

(as a relative),

Amazing service from all staff, from paramedics, right through RVH ED. Granny was treated really well and very impressed by REACT service in ED. So efficient and brilliant service, got through ED very quickly and most importantly home within a few hours. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service yesterday
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 24/11/2025 at 17:38
Published on Care Opinion at 17:38

picture of Maggie Hamilton

Good afternoon libracx63,

My name is Maggie Hamilton, I am the Experience and Involvement officer for the Northern Ireland Ambulance Service. Firstly, thank you for taking the time to share your experience on the care your granny received. I am delighted that you felt the service was amazing. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I hope your granny is recovering well.

Kind regards,

Maggie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k