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The Health Service at its Best

Posted By Pedro5319

"The Health Service at its Best"

About: General practices in Lanarkshire University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / Radiology

(as the patient),

I woke up at 06:00 with my hands shaking uncontrollably and my legs feeling very weak. This continued for over 2 hours and was getting worse.

I phoned Portland Park Medical Centre in Hamilton and Dr Pacitti made a home visit. He arrived at my home about 10:30 and by this stage I had brain fog and was struggling to speak.

He then referred me to Hairmyres Hospital in East Kilbride. I want to express my sincere thanks to all the staff who cared for me there and also to Doctor Pacitti from Portland Park Medical Centre. I was deeply moved by the compassion and professional care I received at each stage of my care journey.

When I arrived in Hairmyres Hospital I am indebted to a whole range of people. The receptionist who quickly spotted I needed a chair. The porters, the specialists, who took an X ray and CT scan. I only have the names of a few of the nurses - Kimberley, Laura and Emily. To any I have missed - many thanks.

Finally, the consultant Doctor Kathleen, who patiently and compassionately persevered in trying to get to the root of my health problem.

In the end I was given excellent advice about what was happening and appropriate strategies for the future. Fortunately, I was able to go home.

To all of you who helped me in any way - many thanks. I experienced the health service at its very best.

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Responses

Response from Lisa Turki, Deputy Radiology Services Manager, Radiology, UHH, NHS Lanarkshire 3 days ago
Lisa Turki
Deputy Radiology Services Manager, Radiology, UHH,
NHS Lanarkshire

Deputy Radiology Services Manager

Submitted on 24/11/2025 at 15:51
Published on Care Opinion at 15:51

Dear Pedro5319,

I am sorry to hear that you needed to attend hospital.

Thank you for taking the time to share your experience during your visit.

I will share your thanks to the radiology team who would have attended to you for your x-ray and CT scan. The team will be delighted with your feedback.

I am glad to read that you were discharged home, and I hope you're recovering well.

Kind regards,

Lisa

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Response from Shirley-Ann O'Hare, Senior Nurse - Emergency Directorate, University Hospital Hairmyres, NHS Lanarkshire 3 days ago
Shirley-Ann O'Hare
Senior Nurse - Emergency Directorate, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 24/11/2025 at 16:07
Published on Care Opinion at 16:07

picture of Shirley-Ann O'Hare

Dear Pedro5319,

Thank you for sharing your experience through Care Opinion.

I’m so sorry to hear that you were feeling unwell and needed your GP to attend your home, followed by a visit to University Hospital Hairmyres, Emergency Department.

It’s wonderful to know that the staff provided professional and compassionate care throughout your journey.

I will make sure to share your kind words with Kimberley, Laura, and Emily. It’s also lovely to hear that Dr Kathleen persevered in getting to the root of your health problem.

I hope the advice you received proves helpful and that you’re feeling much better now.

Kind Regards

Shirley-anne

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