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A true asset to the NHS.

Posted By nuthatchyf73

"A true asset to the NHS."

About: North Devon District Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

All the team were so very kind and helpful. As someone who hates hospitals and going into them due to past experiences, this recent night’s visit was a welcome change to that. I especially want to thank ‘Jeff’ who attended my house first on his own, I assume a first responder or alike? Although I was starting to get better by this point he was very understanding of my situation and very calmly spoken and extremely friendly. I think I have had dealings with him before and felt the same way then. Unfortunately, once at the hospital things just take forever to move along which is a shame. Please ensure my thanks and praise are passed onto Jeff as he is a true asset to the NHS.

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 19/11/2025 at 14:31
Published on Care Opinion at 14:31

Dear Nuthatchyf73,

Thank you for taking the time to provide us with your feedback. I am pleased to hear of the positive impact Jeff had on your care and treatment. I am sure a member of the SWAST team will respond in due course and be able to share it with the staff involved.


I am sorry to hear that things took longer than you expected when you arrived in the hospital.

If you have any further concerns which you would like to discuss please do not hesitate to contact me via email. Sophie.hutchings1@nhs.net.

Best wishes

Sophie Hutchings
ED Governance & Operational Support Manager

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Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust last week
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 21/11/2025 at 10:56
Published on Care Opinion at 10:56

Good morning,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! We hope you are on the mend, and are sorry you had to use our services in the first place!

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message and we will ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,


The Patient Engagement Team

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