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"All it needs is a simple “how are you today?”"

About: Neurosciences (DCN) / DOSA/Recovery Neurosciences (DCN) / Neurosurgery

(as the patient),

After major spinal surgery, bedrest for 48hours. 

I felt neglected, in pain , no personal care, communication poor, apart from two nurses, who were exceptional.

I felt as if I was a burden to them , though they are supposed to be caring for me. It seemed to be all about doing what the iPad requests them to do.

Forget about the patient being human.

I had pressure sore on my chin, after 6 hours in surgery, I had to clean and attend to it myself. It was reported to staff on numerous occasions, but no treatment ever given. On my discharge, medication cream was added.

Felt so sad how nursing is going there are still caring nurses, but some seem to forget why they are nursing. 

I think some nurses need to remember they are paid to care and look after their patients holistic needs. 

All it needs is a simple “how are you today?”

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Responses

Response from Joseph Mutasa, Clinical Nurse Manager, Clinical Neurosciences, Royal Infirmary of Edinburgh, NHS Lothian yesterday
Joseph Mutasa
Clinical Nurse Manager, Clinical Neurosciences, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 20/11/2025 at 09:56
Published on Care Opinion at 09:56


Dear Hope 24

Thank you for sharing your feedback with us, that is much appreciated. I am very sorry to hear about the journey you have been through, and that you felt let down by our service. Please accept my apologies for any stress or inconvenience this has caused you.

I would appreciate an opportunity to fully investigate the issues raised and provide you with a detailed response. May I please ask you to contact the Patient Experience Team, either by email at feedback@nhslothian.scot.nhs.uk or by telephone 0131 536 3370.

Kind regards

Joseph

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