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Many thanks to all concerned

Posted By woodpigeontj69

"Many thanks to all concerned"

About: Community Health and Primary Care Services / NHS Tayside GP Out of Hours Service NHS 24 / NHS 24 (111 service)

(as a service user),

We were referred to Kings Cross by NHS 24 when my husband was suffering from severe constipation. Both services were excellent. Feel so lucky to have them. Saw a lovely sympathetic Doctor Caitlin who gave my husband something to solve the problem. Many thanks to all concerned.

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Responses

Response from Shawkat Hasan, Angus Health and Social Care Partnership 5 days ago
Shawkat Hasan
Angus Health and Social Care Partnership

Submitted on 19/11/2025 at 16:21
Published on Care Opinion at 16:21

Dear woodpigeontj69,

Thank you so much for taking the time to post your feedback.

Sorry to hear about your husband's symptoms and needing to phone NHS24.

I am very pleased however to hear about your positive experience with both NHS24 and the GP Out of Hours Service at Kings Cross. I am delighted you were looked after so well by Dr Caitlin and that your husband felt well cared for.

I hope your husband is recovering well and thank you again for your feedback.

Best Wishes

Dr Shawkat Hasan - Clinical Director, NHS Tayside GP OOH Service.

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Response from Lynne C, Patient Experience Officer, Nursing & Care, NHS 24 4 days ago
Lynne C
Patient Experience Officer, Nursing & Care,
NHS 24

Manages patient feedback

Submitted on 20/11/2025 at 13:02
Published on Care Opinion at 13:02

Dear Woodpigeont69,

Thank you so much for taking the time to share your story on Care Opinion. I noticed that your story mentioned a few different services, and I am replying on behalf of NHS 24.

I was sorry to hear that you had to contact 111 due to your husband experiencing severe constipation. However, I am delighted to hear about the positive patient journey your husband experienced and that NHS 24 played a part in your journey. From the initial call to the 111 service to the care your husband received whilst in Kings Cross, it's wonderful to know that you feel provided health services were excellent.

If you would like to share more information with me, including your Care Opinion username, I can locate the staff you spoke with from NHS 24 and share your kind words with them. We always strive to ensure that our staff receive positive feedback so they can see how much their care is valued when people call our services. I am sure they would be thrilled to hear that you found them to be knowledgeable and professional.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you once again for sharing your story, and I hope your husband is are feeling better.

Best Wishes

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