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Young lady on reception went above and beyond

Posted By velakm53

"Young lady on reception went above and beyond"

About: St Andrews Community Hospital

(as a service user),

I arrived at St Andrews hospital where I was met by a young lady on reception. From the minute I entered I felt at complete ease. I was late for my appointment due to my bus not arriving on time. When I explained to the lady she was more than welcoming and assured me it was fine to be vaccinated. I explained how anxious I was about getting home as I don’t know the bus times. The lady went above and beyond and told me to go have my flu jag and she would find me a bus home. As I was leaving I was handed details of a few buses and times that I could catch. Absolutely overwhelmed by this experience. I really hope I am greeted by this young lady every visit.

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Responses

Response from Lynn Barker, Director of Nursing, HSCP Nursing Directorate, Health & Social Care Partnership 4 days ago
Lynn Barker
Director of Nursing, HSCP Nursing Directorate,
Health & Social Care Partnership

Submitted on 20/11/2025 at 09:52
Published on Care Opinion at 09:52

picture of Lynn Barker

Dear velakm53,

Thank you very much for taking the time to share your recent experience at St Andrews Community Hospital. I am delighted to hear how warmly you were welcomed and supported by our receptionist. Your kind words really highlight the compassion and dedication she brings to her role.

Arriving late for an appointment can be stressful, and I am pleased to know she was able to put you at ease, ensure you were still able to receive your vaccination, and take the extra step of helping you plan your journey home. Going above and beyond in this way reflects the standard of care we strive for across our service.

Comments like yours mean a great deal to our staff and reinforce the value of the work they do every day.

Thank you again for your thoughtful review, and we look forward to welcoming you at your next visit,

Take care,

Lynn

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Karen Nolan, Clinical Services Manager, Immunisation Services / CTAC, Health & Social Care Partnership 4 days ago
Karen Nolan
Clinical Services Manager, Immunisation Services / CTAC,
Health & Social Care Partnership

Clinical Services Manager

Submitted on 20/11/2025 at 10:01
Published on Care Opinion at 10:01

picture of Karen Nolan

Good Morning velakm53

Thank you so much for taking the time to share your experience.

I am delighted to hear that is was such a positive one, particularly when you hadn't had the best start to your day.

I will ensure that your kind comments are shared with staff.

Best Wishes

Karen

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