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Service was super quick

Posted By Jad308

"Service was super quick"

About: NHS 24 / NHS 24 (111 service)

(as the patient),

Called NHS 24 due to no luck getting an appointment with GP for a UTI. Service was amazing. Advisor on the phone was lovely, passed my call to a nurse who quickly picked up where she left off. Questions were thorough and managed to confirm concern of a UTI. Service was super quick and I had antibiotics ready for collection 1.5 hours later. 

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Responses

Response from Lynne C, Patient Experience Officer, Nursing & Care, NHS 24 4 days ago
Lynne C
Patient Experience Officer, Nursing & Care,
NHS 24

Manages patient feedback

Submitted on 20/11/2025 at 13:02
Published on Care Opinion at 13:02

Dear Jad308,

Thank you so much for sharing your story on Care Opinion. I was sorry to hear that you had to contact 111 due to having a UTI, but I am absolutely delighted to hear about the positive patient journey you experienced. It’s wonderful to know that NHS 24 was able to play a part in your journey, from your initial call to receiving antibiotics shortly after.

If you would like to share some further information with me regarding your call to the 111 service, including your Care Opinion username, I can locate the staff members you spoke with and share your story with them. We always strive to make sure our staff see positive feedback to reinforce how valued their care is when people call our services.

You can reach me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you once again for sharing your story.

Best wishes,

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