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Patience and compassion made such a difference

Posted By dancese77

"Patience and compassion made such a difference"

About: Trauma & Orthopaedics / Ward 21

(as the patient),

I just wanted to say a huge thank you for the outstanding care and kindness I received during my recent stay in ward 21 to get my hip replacement.

From the moment I arrived every member of the team made me feel welcome, supported, reassured and genuinely cared for. I am in my mid-80's with Parkinson’s and I was feeling very vulnerable.

However their professionalism, patience and compassion made such a difference to my recovery and helped turn what could have been a daunting experience into a positive one. I will be forever grateful to them all.

A special thanks to Abbie, Thomas, Paul, Sheben and Sheena they always went that extra mile. Also the physio team Robert and Karen who paced me perfectly and as a result I am fairly independent at home again.

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Responses

Response from Roisin Kelly, Ward Manager Elective Trauma & Orthopaedics Ward 21, Acute, WHSCT yesterday
Roisin Kelly
Ward Manager Elective Trauma & Orthopaedics Ward 21, Acute,
WHSCT

look after elective ortho patients and staff

Submitted on 14/11/2025 at 13:45
Published on Care Opinion at 14:10

Dear dancese77

My name is Roisin Kelly I am ward manager in ward 21

thank you so much for your lovely care opinion

I am so happy the team gave you the support reassurance and care you needed for a positive experience.they are an excellent team and I am very proud of them

they will be delighted with this great feedback and it will give them motivation to continue on as the great and kind people they are.

I am so delighted you are doing so well at home and wish you well in your continued recovery and independence

kind regards

Roisin

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