"The way I was treated wasn't acceptable"

I was taken to hospital by ambulance recently @ around 4am, i had a fall at the O2 at a show, where i felt unwell and passed out and fell backwards over a barrier on a raised platform with a drop of about 5 ft, and landed awkwardly on my head and neck. I am type 1 diabetic and my blood sugar was 3.1 at the time of the accident. I was not drunk, i had been drinking water since about 5pm and the accident happened around 10pm. The ambulance took 5-6 hours where i lay in a neck brace for that whole time with pain in my side and my head. 

The ambulance crew were great, can't fault them. I was taken into the resus area as they said they were busy, the ambulance crew took my friend to a family room somewhere. They removed my bottom half (not sure why as it was my neck upwards that was the worry). They pulled at my boots clearly causing me pain and discomfort. They did the usual checks bp, bm's, ECG etc. The Dr came through and examined my neck and i was relieved when they said there was no damage. 

They they asked me questions about what happened and i felt that they didn't believe me, especially when i told them how my blood sugar reacts when i go to gigs (usually goes high) and how lately i've been feeling dizzy and unwell when standing for too long. They quickly said there's nothing wrong with me and i could leave. I was still dizzy and unsteady on my feet with severe pain in my side (felt like muscle spasms). They walked off, didn't tell me what was happening. I struggled to get up and get dressed while feeling i was going to pass out again. They came with painkillers and water and i told them i was still feeling dizzy and confused but they very bluntly said that all my stats were showing i was fine and that was that. They helped me put my trousers back on not gently but shouting at me to move when i was clearly in pain with the muscle spasms. 

Then that was that, i didn't know what was happening, do i just leave? I didn't know where my friend was. I asked a nurse if they could find her so we could leave. They said it's a big hospital, how're they supposed to know where she is. I went to look for a toilet. In the meantime i could hear nurses shouting at an elderly patient in the next cubicle who was asking for something to eat and them saying they were not there to provide them with food. There were some staff who were loitering about eating sweets and gossiping.

After i went to the toilet i didn't know how to get back to the resus area as i would imagine it's not easily accessible. The nurse that was looking for my friend came through and shouted at me and told me my friend was there, pointing aggressively to where i had just come from. At this point i was still dizzy and unsteady on my feet and the nurse shouted at me and said asked why I was so agitated. I said i was unwell even thought they were saying I was ok, nobody was telling me what was going on, i couldn't find my friend etc, I don't even know how to leave. At this point the Dr shouted and pointed at about 3 exits and said you can leave here, here and here!

I felt i was an inconvenience to them, i felt i was judged by my appearance perhaps, i had been covered in water when i fell so my make up had run, my hair was matted with the water so i looked rough. I think they looked at me and thought yeah drunk at a gig and fell over. Which was totally not true. The staff at the O2 could verify everything in their notes (they saw what happened on CCTV and confirmed what i remembered happening), these notes were given to the hospital. They judged me wrongly. Where was their care, compassion, transparency and honesty, respect and  dignity and quality of care? Out the window!

I got a taxi back to my hotel (the taxi driver was more caring and made sure i was in safely). My husband drove down from Inverness and i went for a rest where i was still dizzy and felt i was going to be sick, the dizziness was unlike anything i've ever felt before. He took me to A&E at a different hospital. After another 5 hours and thorough checks it was confirmed i had concussion and that my BP drops when i stand which would've been a contributing factor to what happened. The staff at this hospital were brilliant. 

I know the NHS is under a lot of pressure but I feel some of the staff there need to take a long hard look at themselves and see if this is the right career path for them. More importantly they should never ever judge people.

I don't expect this to be posted on the site and expect that the staff there will give a different version of events as i felt they would all stick together. But I feel it has to be said. I don't want this treatment happening to other people. I don't even expect a response but they need to know the way i was treated isn't acceptable.