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Long delays in A&E

Posted By Bea24

"Long delays in A&E"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Surgical 1

(as a service user),

Long delays in A and E and felt ignored. I wanted a chair and water but wasn’t given them. Spoke to people who didn’t answer me and was glad I had brought a friend in with me to help.

I asked for incontinence pad to be changed at 16:30 but this didn’t happen until 21:30. I spent two nights in the Causeway in a wet bed. 

On the ward a student nurse was kind and helpful and spent time with my needs. The ward sister was helpful along with the qualified nurses. I felt that some of the healthcare assistants were rough when handling me causing a lot of pain and were often uncaring.

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Responses

Response from Anne Dooey, Ward Manager, Surgical 1, Causeway Hospital, NHSCT last week
Anne Dooey
Ward Manager, Surgical 1, Causeway Hospital,
NHSCT

Submitted on 18/11/2025 at 18:11
Published on Care Opinion at 18:41

Dear Bea24,

My name is Anne Dooey, I am the Ward Manager on Surgical One, Causeway Hospital,

I am very sorry to read that you had a negative experience whilst in Causeway Hospital, your feedback does not name the ward specifically that you had each issue on,

I would be in agreement to speak with you, either over the telephone or in person, to discuss the issues you have raised, that relate to your time spent on Surgical one,

It is the aim of the staff members on Surgical one, to deliver a high standard of care to all our patients,

I hope you are recovering well, following your discharge from Hospital,

If you wish to contact me, to discuss these issues further, please contact me, on Telephone number- 028 7032 7032 ext 375160,

kind regards.

sr Anne Dooey.

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Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT last week
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 19/11/2025 at 11:05
Published on Care Opinion at 11:05

Hello Bea24

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am sorry to hear that you have recently been unwell and had to attend the department for assessment, treatment and onward referral.

I am sorry to read that whilst in the department you had a poor experience; facing delayed waiting times and standards of care which fall below the standards which I would expect to be upheld.

Regionally all emergency departments are facing significant pressures, which is resulting in delayed waiting times, and capacity challenges can also impact the nurse to patient ratios. I wish to assure you that as a department we are continuing to review how we deliver care and continually look at ways in which we can improve the services we deliver.

Thank you for taking the time to leave this feedback. All feedback positive and less positive is appreciated by the department as it helps inform service improvement initiatives and staff learning. I will ensure the learning from your concerns raised is shared with all staff in the department and tabled at the next ED Governance meeting.

I hope you are continuing to make a strong recovery, and should you need to attend the dept in the future, I hope you have a more positive experience.

Yours Sincerely

Victoria McCrory

ACSM CAU ED

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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