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"The service and care I received was exemplary"

About: Forth Valley Royal Hospital / Oncology unit

(as the patient),

I've just completed my second 10 rounds of Chemo at FVRH.

As with last year, the service and care I received was exemplary, from my consultations with Doctors McKay, Carruthers, Ingyin and Qaisar, to the whole process in the Oncology Unit.

As example, I attach a small thank you note I sent to the Team there.

Dear Ladies and Gentlemen of Oncology,

Once again I would like to thank you for getting me through this year's round of 10 Chemo sessions.

You manage to turn a worrying and stressful situation into a relaxed and comfortable experience.

From the clinical consultations with the Doctors, walking into Oncology, and, the instant name recognition from the Ladies in Reception to the welcome from Margaret and her fellow volunteers, right through to treatment from the Nursing Angels on the ward, the service delivery could not be better.

You are all a true credit to the Medical Profession, and, an example to National Heath Scotland.

Kindest Regards. 

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Responses

Response from Susan Davidson, Oncology Unit Manager, Oncology, NHS Forth Valley yesterday
Susan Davidson
Oncology Unit Manager, Oncology,
NHS Forth Valley
Submitted on 17/11/2025 at 13:31
Published on Care Opinion at 13:31


Dear Ragnar,

Thank you so much for taking the time to share such thoughtful feedback. It means a great deal to all of us in the Oncology Unit to know that the care and support we provide have helped make a challenging experience more comfortable for you.

Your recognition of the doctors, nurses, reception team, and volunteers is truly appreciated. Every member of our team strives to deliver compassionate, high-quality care, and your message reinforces why we do what we do.

We wish you continued strength and good health, and please know we are always here for you whenever you need us.

Warm regards

Susan

Susan Davidson

Oncology Department Manager/Lead Nurse

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